Mumba Help Desk

Welcome to the Mumba Help Desk. We are here to support you.

This help desk supports EMPLOYER SUPPORT TEAMS ONLY. If you are an employee, please contact your employer directly for assistance.

Learn more about

Need to raise a request? Contact us.

{"xsrfToken":"3712b256089296650a672facdec35330e4f61c3d_lout","branding":{"id":"1","key":"mhd","name":"Mumba Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#2e84f4","headerLinkColor":"#ffffff","headerLinkHoverColor":"#22528f","headerLinkHoverBGColor":"#22528f","headerBadgeColor":"#22528f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b768f02e-8a29-49c0-9444-83c26c19fab1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMGY1ZDMxZi1hNWM3LTQ4MWQtYmIxMS1kZTU3ZDc2M2ZmZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI3NjhmMDJlLThhMjktNDljMC05NDQ0LTgzYzI2YzE5ZmFiMSI6WyJyZWFkIl19LCJleHAiOjE3NDQ1NzUwMjMsIm5iZiI6MTc0NDU3NDQyM30.4sdcS7QVm_r_dpj75f6Gyy93QxT1PRah1OV38kcy7ns&client=c0f5d31f-a5c7-481d-bb11-de57d763fffd&mode=fit","logoId":"b768f02e-8a29-49c0-9444-83c26c19fab1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mumba Help Desk","sharedPortalName":"Mumba Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Mumba Help Desk","sharedPortalName":"Mumba Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2f89fc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mhd","projectId":10002,"serviceDeskId":1,"name":"Mumba Help Desk","description":"Welcome to the Mumba Help Desk. We are here to support you.\nThis help desk supports EMPLOYER SUPPORT TEAMS ONLY. If you are an employee, please contact your employer directly for assistance.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10563,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"57","name":"Make a request","descriptionHtml":"","callToAction":"Make a request","introHtml":"Requests for new or updates on Channels or Tile, Role assignments or putting up an outage message on the app.","icon":10564,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"6","name":"Report a bug or system issue","descriptionHtml":"","callToAction":"Report a bug or system issue","introHtml":"Tell us the problems you're experiencing including system errors, server malfunctions etc.","icon":10566,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"Let us know your idea for a new feature or a place where we can do better.","icon":10565,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[1],"key":""},{"id":"68","name":"App Feedback","descriptionHtml":"","callToAction":"App Feedback","introHtml":"","icon":10501,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""},{"id":"9","name":"Email support","descriptionHtml":"","callToAction":"Email support","introHtml":"Inbound emails requested","icon":10458,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"65","name":"PIR Template","descriptionHtml":"","callToAction":"PIR Template","introHtml":"","icon":10553,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help dealing with issues or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://mumba-cloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[57,6,4,7],"17":[57],"18":[57],"19":[57,8,1],"2":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"47290c28-b602-3735-b268-4e506b9c17c0","appLinkName":"System Confluence","appLinkUrl":"https://mumba-cloud.atlassian.net/wiki","spaceKey":"MHD","spaceName":"Mumba Help Desk","spaceUrl":"https://mumba-cloud.atlassian.net/wiki/spaces/MHD","isServer":false},"labels":[],"projectKey":"MHD","serviceDeskId":1,"kbLinkDomainURLs":["https://mumba-cloud.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMGY1ZDMxZi1hNWM3LTQ4MWQtYmIxMS1kZTU3ZDc2M2ZmZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1NzU2MjMsIm5iZiI6MTc0NDU3NDQyM30.Uk3f3CuDnhtEE65EWUPx9j4aXOXUlqKGzKU2v1Msr5M","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"c0f5d31f-a5c7-481d-bb11-de57d763fffd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"72f9162f-7eb8-4f33-b118-d9b51927788c","name":"Release Notes","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/72f9162f-7eb8-4f33-b118-d9b51927788c","createdAt":"1588051652635"},{"id":"ba560525-701d-4483-aca5-bf8de1ba5616","name":"How To Articles","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/ba560525-701d-4483-aca5-bf8de1ba5616","lastUpdated":"1669596042168","createdAt":"1588051777946"},{"id":"ca6df81b-0de7-45c9-b358-116b3040262d","name":"Channels","description":"Help articles about Mumba Channels","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/ca6df81b-0de7-45c9-b358-116b3040262d","createdAt":"1632701230588"},{"id":"bc1e6c02-0ea3-4dcf-8d67-aca031800885","name":"Channels - Admin","description":"Help desk articles related to Mumba Channels Admin Features","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/bc1e6c02-0ea3-4dcf-8d67-aca031800885","createdAt":"1632701312868"},{"id":"79b28214-79b9-4651-bba1-481f8eb4d270","name":"Legal","description":"Legal Documents related to Mumba License Agreements","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/79b28214-79b9-4651-bba1-481f8eb4d270","createdAt":"1670972588072"},{"id":"bfd0a739-96b3-477b-be6a-ab1ee05f528f","name":"Translations","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/bfd0a739-96b3-477b-be6a-ab1ee05f528f","createdAt":"1697606263867"},{"id":"947c6cbd-c949-427d-8627-826d6cb929cf","name":"Navigation","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/947c6cbd-c949-427d-8627-826d6cb929cf","createdAt":"1697606270093"},{"id":"01b7372a-7ae9-4b5a-80d5-8db06849290d","name":"Users","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/01b7372a-7ae9-4b5a-80d5-8db06849290d","createdAt":"1697606274502"},{"id":"ed2c99d7-d638-4cbc-bacd-b6d8bc7f32f0","name":"Integrations","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/ed2c99d7-d638-4cbc-bacd-b6d8bc7f32f0","createdAt":"1697606329227"},{"id":"df299a46-d539-4619-89a8-5a041c538525","name":"Launch & Change Management","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/df299a46-d539-4619-89a8-5a041c538525","createdAt":"1697606834693"},{"id":"ac6e2479-6b19-47c1-bca0-395246d4587c","name":"General","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/ac6e2479-6b19-47c1-bca0-395246d4587c","createdAt":"1697606938455"},{"id":"37af849b-6c69-48bb-bcd1-556ed00f886a","name":"Wellbeing & Benefits","categoryUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer/portal/1/topic/37af849b-6c69-48bb-bcd1-556ed00f886a","createdAt":"1697607056352"}]}},"sharedPortal":{"name":"Mumba Help Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mumba-cloud.atlassian.net/wiki","kbLinkDomainURLs":["https://mumba-cloud.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mumba-cloud","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3712b256089296650a672facdec35330e4f61c3d_lout","baseUrl":"https://mumba-cloud.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mumba-cloud.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0f5d31f-a5c7-481d-bb11-de57d763fffd","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1d53e74831a2421181b84087af11331a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}